TERMS & CONDITIONS
Please read these terms and conditions carefully before using the Children of the Light store. This website is owned and operated by Children of the Light, Polonceaukade 9, 1014 DA Amsterdam, The Netherlands.
The terms and conditions below regulate the use of the Children of the Light store localised on web address https://www.wearechildrenofthelight.com.
If you have any questions regarding us, our goods or an order that you have placed, please email info [at] children-of-the-light [dot] com.
Acceptance of terms
By placing an order on the Children of the Light store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info [at] children-of-the-light [dot] com before placing your order with us.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The Children of the Light store reserves the right to update its terms and conditions from time to time.
For the safety of your personal information, Children of the Light store, Shopify and Mollie Payment Gateway use a SSL Certificate to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
Children of the Light store's ambition is for the website to always be up and running, however Children of the Light store cannot guarantee this. Children of the Light store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail after placing your order and will be given the opportunity to cancel the order, this in accordance with the terms in the confirmation of order. In the case of an advanced payment your money will be refunded within a certain number of days.
The Children of the Light store transactions are executed by Shopify and/or Mollie. You will therefore be able to find one of these names on your debit.
Children of the Light store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, DOLLAR or GBP into any other currency.
Accuracy of content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. If the product you’ve received doesn’t match with the images or description on our store, feel free to return the product or get in contact with our customer service at info [at] children-of-the-light [dot] com.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with Dutch Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of The Netherlands.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Children of the Light. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Children of the Light. You may not modify, distribute or re-post anything on this website for any purpose.
If you have any questions please contact the customer service at info [at] children-of-the-light [dot] com.
SHIPPING AND RETURNS
All orders will ship via PostNL. Once your parcel has been shipped you will receive the tracking number by email and your parcel can then be tracked on www.internationalparceltracking.com. The following delivery times are an estimate only:
The Netherlands 1-2 business days (from shipping confirmation).
European Union Standard, 2-5 business days (from shipping confirmation).
Europe non EU Standard, 3-12 business days (from shipping confirmation).
Rest of World Standard, 4-20 business days (from shipping confirmation).
Please note that we cannot deliver to P.O. boxes.
Shipping costs will be confirmed when purchasing an order. Customers ordering from outside the European Union will receive a 9% or 21% VAT discount on their order. This is applied at checkout once you have given your delivery details.
The price of each product is stated excluding shipping costs but including Dutch VAT. Children of the Light store reserves the right to change prices of the products sold.
Children of the Light store will not pay shipping costs for uncollected packages.
Exchanges and returns
During 14 days from the delivery of your package you may request to return your order.
You must return the Children of the Light products to the Children of the Light online store's return address in perfect and unused condition with the original packaging. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Children of the Light store will not compensate for returned packages lost in the return shipping.
Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Children of the Light store. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info [at] children-of-the-light [dot] com.
If you want to exchange your product contact us at info [at] children-of-the-light [dot] com. The same terms and conditions apply to exchanges as they do to returns.